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JIRA PENERAPAN BALANCED SCORECARD SEBAGAI TOLOK UKUR PENGUKURAN KINERJA (STUDI KASUS PADA PT. AWECO INDOSTEEL PERKASA SURABAYA
Qualitative descriptive method is applied in this research by performing data
collection technique through questionnaires, documentation, observation, and interview.The
result of this research indicates that the company performance from: (1) financial prespective
is quite well since the ROI has undergone improvement for the last two years; (2) customer
perspective in general has already in appropriate with the expectation, it can be seen from
the customers’ prespective level and the customers and employees satisfaction are quite
good; (3) In the internal business process prespective a description is obtained that PT
Aweco Indosteel Perkasa Surabaya is in the production process of its products effectively,
but it is inefficient from the analysis manufacturing cycle efficiency (MCE) since the
production level is still low; (4) In the learning and growth prespective it can be carried out
properly since it has been implemented in order to improve employees’ capability by
providing trainings and seminars to the whole employees evenly. It can be evaluated from
the four prespective that PT Aweco Indosteel Perkasa Surabaya performance indicator is
already quite well.
Keywords: Performance Measurement, Balanced Scorecard, Return On Investment and MCE
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