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JIRA PERHITUNGAN BIAYA UNTUK MENINGKATKAN FEE BASED INCOME PT BANK MANDIRI (PERSERO) TBK CABANG MANGOREJO SURABAYA
This research is meant to calculate the amount of tariff which will be charged to the customers who
conduct telephone payment transaction by teller in which this payment of telephone bill has not been charged so
it reduces the non interest earnings. This research is conducted in Bank Mandiri Margorejo branch Surabaya.
The period of this research was started from February 2010 to April 2010. The descriptive qualitative technique
is applied in this research as the analysis technique. The data is obtained by performing observation and
interview in order to obtain the internal data of the company as well as other supporting data then the
processing of data is performed by processing sentences on the basis of the related supporting theories on the
problems. It is found from the result of the research that the bank has spent a lot of expenses to carry out
telephone payment by teller. The amount as much as Rp. 1,043,00 is found after the calculation of expenses. This
figure is the minimum cost which should be charge to the customer for one telephone payment transaction.
Problems which are encountered from the previous telephone payment which has not been charged now it is
charged. Customers will be difficult to accept it and it will be a lot of complains from them. There should be an
announcement for the customers about the charging for the telephone payment by teller. The announcement can
be performed by giving spoken explanation from the teller to the customers about the charging for the telephone
payment by teller.
Keywords: expanses, earnings, tariff, and fee based income.
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