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ANALISIS PENGUKURAN KINERJA RUMAH SAKIT AL-IRSYAD DENGAN PENDEKATAN BALANCED SCORECARD

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This research is meant to measure the hospital performance by using balanced scorecard method. Balanced
scorecard method is a comprehensive measurement which focuses on 4 perspectives i.e.: financial
perspective, customer’s perspective, internal business process perspective, and growth and learning
perspective. The data analysis technique is qualitative which is performed by using descriptive study.
The research is conducted by taking primary and secondary data from Al-Irsyad Hospital. It can be
concluded from the result of research which have been done by using Balanced Scorecard standard
that Al-Irsyad Hospital is quite good, this is shown from the result of four perspectives analysis.
Balanced Scorecard can give overall performance description of Al-Irsyad Hospital.
Keywords: Balanced Scorecard, Financial Perspective, Customer’s Perspective, Internal Business Process
Perspective, and Growth and Learning Perspective.

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Judul Seri

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No. Panggil

AMA-142215

Penerbit

: ., 2014

Deskripsi Fisik

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Bahasa

Indonesia

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Klasifikasi

AMA-142215

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Tipe Media

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Tipe Pembawa

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Edisi

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