Penggayaan APA

SCHONBERGER, RICHARD J., KNOD, EDWARD M.. (1991). Operations management, improving customer service (4th Ed.). Illinois: Richard D.Irwin.

Chicago Style

SCHONBERGER, RICHARD J., KNOD, EDWARD M.. Operations management, improving customer service. 4th Ed. Illinois: Richard D.Irwin, 1991. Text.

MLA Style

SCHONBERGER, RICHARD J., KNOD, EDWARD M.. Operations management, improving customer service. 4th Ed. Illinois: Richard D.Irwin, 1991. Text.

Turabian Style

SCHONBERGER, RICHARD J., KNOD, EDWARD M.. Operations management, improving customer service. 4th Ed. Illinois: Richard D.Irwin, 1991. Print.