Penggayaan APA

FITZSIMMONS, JAMES A., MONA J. FITZSIMMONS. (2011). Service management : operations, strategy, information technology. 7th Ed. (7th Ed.). New York: McGraw-Hill.

Chicago Style

FITZSIMMONS, JAMES A., MONA J. FITZSIMMONS. Service management : operations, strategy, information technology. 7th Ed.. 7th Ed. New York: McGraw-Hill, 2011. Text.

MLA Style

FITZSIMMONS, JAMES A., MONA J. FITZSIMMONS. Service management : operations, strategy, information technology. 7th Ed.. 7th Ed. New York: McGraw-Hill, 2011. Text.

Turabian Style

FITZSIMMONS, JAMES A., MONA J. FITZSIMMONS. Service management : operations, strategy, information technology. 7th Ed.. 7th Ed. New York: McGraw-Hill, 2011. Print.