Penggayaan APA
FITZSIMMONS, JAMES A., MONA J. FITZSIMMONS. (2011).
Service management : operations, strategy, information technology. 7th Ed. (7th Ed.).
New York:
McGraw-Hill.
Chicago Style
FITZSIMMONS, JAMES A., MONA J. FITZSIMMONS.
Service management : operations, strategy, information technology. 7th Ed..
7th Ed.
New York:
McGraw-Hill,
2011.
Text.
MLA Style
FITZSIMMONS, JAMES A., MONA J. FITZSIMMONS.
Service management : operations, strategy, information technology. 7th Ed..
7th Ed.
New York:
McGraw-Hill,
2011.
Text.
Turabian Style
FITZSIMMONS, JAMES A., MONA J. FITZSIMMONS.
Service management : operations, strategy, information technology. 7th Ed..
7th Ed.
New York:
McGraw-Hill,
2011.
Print.