Penggayaan APA

BUTTLE, FRANCIS.. (2004). Customer Relationship management (manajemen hubungan pelanggan) : concepts and tools. Ed. 1 . Malang: Banyu Media piblishing.

Chicago Style

BUTTLE, FRANCIS.. Customer Relationship management (manajemen hubungan pelanggan) : concepts and tools. Ed. 1. Malang: Banyu Media piblishing, 2004. Text.

MLA Style

BUTTLE, FRANCIS.. Customer Relationship management (manajemen hubungan pelanggan) : concepts and tools. Ed. 1. Malang: Banyu Media piblishing, 2004. Text.

Turabian Style

BUTTLE, FRANCIS.. Customer Relationship management (manajemen hubungan pelanggan) : concepts and tools. Ed. 1. Malang: Banyu Media piblishing, 2004. Print.