Penggayaan APA

BUTTLE, FRANCIS.. (2004). Customer reletionship management; concepts and tools;manajemen hubungan pelanggan . Malang: Banyu Media piblishing.

Chicago Style

BUTTLE, FRANCIS.. Customer reletionship management; concepts and tools;manajemen hubungan pelanggan. Malang: Banyu Media piblishing, 2004. Text.

MLA Style

BUTTLE, FRANCIS.. Customer reletionship management; concepts and tools;manajemen hubungan pelanggan. Malang: Banyu Media piblishing, 2004. Text.

Turabian Style

BUTTLE, FRANCIS.. Customer reletionship management; concepts and tools;manajemen hubungan pelanggan. Malang: Banyu Media piblishing, 2004. Print.